Help

What is the cost to register on this site?

Registration is free, and we offer different plans for sellers to suit your volume and needs. Our Gold Membership is our best value. Visit the pricing page for more information.

What if I forgot my username and/or password?

From the home screen, click “Login”, this will take you to a screen with a blue button “Forgot password?”. Click this blue button. Enter the email address you used to create your account as well as the Captcha and hit “Send Password.” Both your username and password will be emailed to you.

Can I change my username/password/contact information?

To change either your password or your contact information, first log in then click “My Account.” From the list of choices, click “My Account Information”. From here click the blue button “Edit My Info” and then make any necessary changes. Just be sure to click “submit my changes” once changes have been made.

To update your user name, please contact Starquine directly here

How much does it cost for sellers to place listings?

Plans and pricing are outlined here. Costs can also be found within your Account Information Page by logging in to your personal "My Account" pages.

How do I place a listing?

Please follow these steps to place a classified listing on Starquine.com:

  1. Log In
  2. Select "Create a Listing" which is a blue button at the top of your screen
  3. Select "Add new Classified"
  4. Choose a Category (ie Yearling, Broodmare, Stallion Season)
  5. Fill in the details. The headline is what you use to grab someone’s attention. The description is where you really talk the horse up to entice potential buyers. Then fill in the remaining fields such as price, location, horse name, etc.
  6. Attach the photo or photos. Attach the link to a YouTube video if applicable.
  7. Decide if you would like to upgrade your listing.
  8. Check out by entering your credit card information for payment.

Once you have completed those steps, Starquine will be alerted that a listing has been placed. Once alerted, we will attach the pedigree for the horse. Depending on the time of day the listing is created, you may see the pedigree attached within several minutes or within 24 hours.

What do I do if I am unable to attach my photos?

If you have any issues at all uploading your photo or photos to your listing, please email them to [email protected] and we will get them added to your listing on your behalf. Please be sure to clarify the name of the horse along with the photo(s). You are welcome to email the photo(s) at any time but Starquine will add them to the site during business hours which are Monday through Friday 9am EST to 5pm EST, excluding holidays.

How do I attach a video to my listing?

In order to include a video to your listing, the video must be a YouTube link. Once you have that YouTube link, just copy and paste it to the attach video screen when creating or editing a listing.

How To: Edit a Listing

Here are the step by step instructions for three of the most common questions we receive about managing a classified listing for your thoroughbred. 

Here are the steps but please contact us if you have any questions

How to edit a Listing:

  1. Log In
  2. Click MY ACCOUNT at the top left next to 'Welcome'
  3. Click MY ACTIVE LISTINGS along the left hand column
  4. Click the box MANAGE THIS LISTING
  5. Four boxes appear, click the second box with the pencil to EDIT LISTING 
  6. Click the button EDIT DETAILS and this should bring you to the screen just as if you were creating the listing. Now you can add, change, delete, etc.
  7. Don't forget to click FINISHED EDITING upon completion.

Marking a Listing as sold:

  1. Log In.
  2. Click MY ACCOUNT (top left next to Welcome)
  3. Click MY ACTIVE LISTINGS (along the left hand column under My Account)
  4. At the far right of the listing is a box that says 'Mark as Sold', click that box

Renewing a Listing:

  1. Log In.
  2. Click MY ACCOUNT (top left next to Welcome)
  3. Click MY ACTIVE LISTINGS (along the left hand column under My Account)
  4. Under the listing is a box, MANAGE THIS LISTING, click that box.
  5. Five Boxes appear, the first box with the orange arrow pointing up is the RENEW button, click this button.
  6. Select RENEWAL DURATION of One Month or One Week.
  7. Click the blue button NEXT STEP.

Your listing has been renewed and you are done. Just don't forget to Logout.

Is this site secure?

Yes. Your transactions are protected by the latest encryption technology.

How do I find what I'm looking for?

You have several options:

  • We offer a quick search form on the front page for you to enter keywords to search.
  • We offer an Advanced Search page for you to refine your search criteria.
  • We offer browsing filters when you are browsing by category.
  • If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.

How do I sort by state or region?

On the home page, scroll to the bottom left of the screen. There you will see a blue bar "Browse Your Region". In that box, select the region you would like to sort by with United States being the top option. Once United States is selected, scroll back down then to further sort by a particular state.

Please be reminded, that after you have selected a state, you will only see horses or items for sale that are located in that state. To return to seeing all items or horses for sale, you must "Clear Selection."

Can I save items to revisit later?

Yes. You can maintain your own "favorites" list within your account. Each listing on our site has an "add to favorites" link. Simply click that link and we will add that item to your favorites list.

What if I can't find what I'm looking for?

You can set up search filters within your account area. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your filter (search) criteria, we will automatically send you an email notification.

How do buyers and sellers communicate with each other?

We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can either reply by email or log in to their account and reply through our onsite messaging system. The seller can choose to keep their email address anonymous.




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