What is the cost to register on this site?
Nothing. There are no registration fees for buyers or sellers.
What if I forgot my username and/or password?
From the home screen, click “Login”, this will take you to a screen with a blue button “Forgot password?”. Click this blue button. Enter the email address you used to create your account as well as the Captcha and hit “Send Password.” Both your username and password will be emailed to you.
Please note that usernames are NOT case sensitive but passwords ARE case sensitive.
Can I change my username/password/contact information?
To change either your password or your contact information, first log in then click “My Account.” From the list of choices, click “My Account Information”. From here click the blue button “Edit My Info” and then make any necessary changes. Just be sure to click “submit my changes” once changes have been made.
To update your user name, please contact Starquine directly at firstname.lastname@example.org, or (859) 299 3899.
How much does it cost for sellers to place listings?
Is this site secure?
Yes. Your transactions are protected by the latest encryption technology.
How do I find what I'm looking for?
You have several options:
- We offer a quick search form on the front page for you to enter keywords to search.
- We offer an Advanced Search page for you to refine your search criteria.
- We offer browsing filters when you are browsing by category.
- If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.
Can I save items to revisit later?
Yes. You can maintain your own "favorites" list within your account. Each listing on our site has an "add to favorites" link. Simply click that link and we will add that item to your favorites list.
What if I can't find what I'm looking for?
You can set up search filters within your account area. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your filter (search) criteria, we will automatically send you an email notification.
How do buyers and sellers communicate with each other?
We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can either reply by email or log in to their account and reply through our onsite messaging system. The seller can choose to keep their email address anonymous.
How do I bid on an auction item?
Find the item that you are wanting to bid on and click on it so you are at its listing page. Click the blue button in the yellow box “Make Bid”. Enter the Maximum Bid Amount you would like to bid and click “Confirm Bid.” Confirm the amount you entered is accurate and click the blue button “Verify Maximum Bid Amount.” You will either get a message stating that you are the current high bidder or, unfortunately, you will receive a message that someone else has entered a higher maximum bid amount previously and you have been outbid. If you have been outbid, you will have the option to raise your maximum bid amount if you so choose.
What is a maximum bid?
The maximum bid is the top dollar amount you are willing to pay for an auction item. This will allow the computer to continue to bid on your behalf if the next bid increment is met. It can save you from being outbid in the final minutes of the auction and allows you the freedom to step away from the auction and let the computer do the work for you. To learn more about this helpful feature, please contact Starquine.com directly.
What is a soft ending?
Each auction listing has a designated end time BUT, if two or more people are actively bidding, that end time will be extended in two minute increments. For example, an auction is ending at 3pm. Bidder A currently has the highest bid. At 2:59 pm, Bidder B out bids Bidder A. The auction clock will add two minutes to the auction clock to allow Bidder A an opportunity to bid again. For each bid made in this “soft ending window”, two minutes will be added to the clock until the clock runs out without an additional bid being made.